New E-Ticketing for Greece’s EOPYY Pharmacies Launched

The news in Greek

1. σύστημα (n.)
   οργανωμένη μορφή ή δομή για κάποιο σκοπό ↩︎
2. σύστημα (n.)
   οργανωμένη μορφή ή δομή για κάποιο σκοπό ↩︎
3. ασθενής (m.)
   άτομο που έχει κάποια ασθένεια ↩︎
4. προτεραιότητα (f.)
   κατάσταση που είναι πιο σημαντική ή επείγουσα ↩︎
5. σύστημα (n.)
   οργανωμένη μορφή ή δομή για κάποιο σκοπό ↩︎
6. αναμονή (f.)
   η κατάσταση τού να περιμένεις ↩︎
7. ασθενής (m.)
   άτομο που έχει κάποια ασθένεια ↩︎
8. οργανώνω
   φτιάχνω κάτι με τάξη και δομή ↩︎
9. επίσκεψη (f.)
   η ενέργεια τού να πηγαίνεις κάπου για σύντομο χρονικό διάστημα ↩︎

Translation

Text Comprehension

Question: What does the new e-ticketing system allow patients to receive electronically?

Question: How does the new system help patients with their pharmacy visits?

Vocabulary

Greek	English
σύστημα (n.)	system
ασθενής (m.)	patient
προτεραιότητα (f.)	priority
αναμονή (f.)	waiting
οργανώνω	organise
επίσκεψη (f.)	visit

Read the full story

The new service allows patients to obtain an electronic priority number before visiting an EOPYY pharmacy. This system, accessible via eticket.eopyy.gov.gr, negates the need for patients to queue early to get a paper ticket on-site, significantly cutting down wait times.

According to the Greek Health Minister, Adonis Georgiadis, the e-ticketing platform does not require login credentials and offers several features to enhance user experience. Patients can search online for pharmacies supplying their specific medications, view these locations on a map, and see which items are available at each site.

This system provides real-time information on the number of tickets currently being processed and the estimated waiting time at each pharmacy, assisting patients in planning their visits more effectively. After selecting the desired pharmacy, patients can generate an e-ticket, available in PDF format, which can be printed or stored digitally.

The platform also includes a real-time tracking feature enabling users to monitor their queue position through a unique code provided with the e-ticket. A mobile-friendly version of the application is also in development, promising even greater accessibility.

The implementation of this service comes amid renewed public attention to the operational challenges faced by EOPYY pharmacies. Recently, an incident at the Alexandria Avenue pharmacy in Athens highlighted the need for reform when unexpected pharmacist absences left patients waiting outside with prescriptions in hand. This incident prompted a swift response from Minister Georgiadis, who personally intervened by arranging temporary staff from EOPYY’s headquarters.

In response, further measures to alleviate congestion in EOPYY pharmacies have been proposed, including allowing private pharmacies to distribute high-cost medications needed for conditions such as cancer, facilitating easier access for patients with serious or rare diseases.

This initiative reflects a broader trend towards digital transformation in public health services, with electronic systems playing a crucial role in improving efficiency and patient experience across Greece.

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